Casino / Sports
2g11 collects only the data needed to run your account, process transactions through Nagad and Bank Transfer, and keep your session secure across devices. What we collect, why we collect it, and how you can act on it — this page covers all of it, clearly.
This Privacy Policy sets out how 2g11 collects, uses, stores and — where applicable — shares personal information you provide when you open an account, make a deposit through Nagad or Bank Transfer, browse our lobby, or contact support. It applies to all interactions with 2g11 through mobile browsers and any other access point we operate. We collect information in two broad ways: directly from you (registration details, payment references, support messages) and automatically through your device and browser (session data, IP address, cookie identifiers). Payment references from Nagad or Bank Transfer transactions are stored only as far as needed to verify a completed transaction and reconcile your account wallet. We do not store full financial credentials on our side. Your data is held on secured infrastructure. Retention periods vary depending on the type of data: account identity records are kept for as long as your account remains active and for a further period required by applicable law; session and cookie data are retained for shorter periods set out in our cookie notice. Access to your data is restricted to staff and systems that need it to deliver the service. We do not sell personal data to third parties. Availability of this service depends on your local law and eligible regions.
Not every data interaction falls under a single rule. This section sets out which areas this Privacy Policy governs and which fall under separate terms or third-party policies — so you know exactly what 2g11 is accountable for.
Login sessions, password resets, device recognition and account settings are fully within this policy. When you sign in on mobile or switch between sports and casino sections, those navigation events are logged under the same account identity covered here.
Payment references from Nagad or Bank Transfer deposits are covered by this policy only as far as 2g11 handles them — meaning the transaction ID and status your account wallet records. The payment provider's own data handling is governed by their privacy terms, not ours.
Lobby browsing, game-launch events and sports-market views generate session data that falls inside this policy. We use that data to maintain your session and, where you have opted in, to personalise the lobby experience. We do not sell this data.
Links to external sites, game studio interfaces and any third-party payment gateway pages operate under those parties' own privacy terms. 2g11 is not responsible for data collected after you leave our platform or enter a third-party frame not operated by us.
Your account gives you a direct route to review and act on the personal data 2g11 holds. You can check the profile section of your signed-in account to see the identity and contact details currently on record. If any of those details are wrong — a phone number linked to your Nagad wallet, for example, or an email address you no longer use — you can update most fields directly in account settings. For fields that are locked after verification, reach out through our support channel and our team will walk you through the correction process. You can also ask us what data we hold on you, request that we restrict how we use it in certain circumstances, or raise a concern about how a specific piece of data was collected. We respond to data queries through the published support routes listed on this page. Please note that some data cannot be deleted while your account remains active, since it is needed to comply with applicable law. Your eligibility to exercise specific rights may depend on local law and the region from which you access the service.
Open the profile section inside your signed-in account to see what identity and contact details we hold.
Update editable fields directly in account settings. For locked fields, contact support with your account reference and the correction needed.
Send a written query through our live chat or email support route. Include your registered account email so we can locate your record.
If you believe we are using your data beyond what this policy allows, contact support. We will acknowledge your request and respond within the timeframe visible in our published support notice.
If you have a question about how your data is handled — or need to act on any of the rights described in this policy — use the support routes below. Each route is published on the 2g11 site. We do not accept data requests through social media comments or unofficial channels.
Open the chat widget from any page while signed in. Use the subject line 'Privacy Query' so the message reaches the right team member.
Send your query to the support email address published in the Help section of your account. Include your registered email and a brief description of your request.
The Help section inside your account lists current support routes and any updates to how we handle policy queries. Check there first if you are unsure which channel to use.
Security and transparency are not background features — they are visible in the account flow itself. Your session token refreshes each time you log in, and sensitive fields like your linked Nagad reference or Bank Transfer details are masked in the account display. We do not log full payment credentials at our end.
A cookie notice appears on your first visit. You can review and adjust non-essential cookie preferences at any time through the privacy settings link in the site footer. Essential session cookies cannot be disabled as they keep your account connected.
Login sessions are bound to your registered device and credentials. If we detect an unusual sign-in pattern, access prompts a re-verification step. You can review active sessions in your account security settings and end any session you do not recognise.
Transaction references, including those from Nagad and Bank Transfer activity, are retained for the period required by applicable rules. Session and behavioural data have shorter retention windows. When data is no longer required, it is deleted or anonymised.
When this policy changes in a material way, we post a notice in your account dashboard before the change takes effect. The updated version carries a revision date at the top of this page. Continued account use after the notice period means you have seen the update.
These are the questions we hear most often about how 2g11 handles your data. If your question is not here, use the live chat or email route listed in the support section above.
We collect the details you enter at registration — name, email address, date of birth and phone number — along with device and session data generated when you browse the platform. Payment references from Nagad or Bank Transfer deposits are logged as transaction identifiers, not full financial credentials.
We do not sell your data. We share it only where necessary to operate the service — for example, passing a transaction reference to Nagad or a Bank Transfer processor to confirm a deposit. Game studios that power our lobby do not receive your personal account data.
Sign in and open the profile section of your account. Your registered identity and contact details are visible there. For a broader record of what we hold, send a written request through live chat or email support, quoting your registered account email address.
You can request deletion of your account through support. Some data — particularly transaction records — must be retained for the period required by applicable rules even after an account closes. We will confirm what can and cannot be deleted when we handle your request.
We use essential cookies to keep your session running and your account connected. Non-essential cookies — used for lobby personalisation and analytics — can be adjusted through the cookie settings link in the site footer. Turning off non-essential cookies does not affect your ability to sign in or make deposits.
2g11 stores the transaction reference and status needed to reconcile your wallet — not your full payment credentials. The payment processor handles the rest under their own privacy terms. You can see confirmed transaction records in the transaction history inside your signed-in account.